Oh noooo! What a bummer! Please know that we take the greatest precautions to pack and protect your Arty-Shock for its journey to your home. However, we do understand that #$@% sometimes does happen. No worries though: we will do everything in our power to make things right. Please notify us of the damage directly after receiving your Arty-Shock by sending us a few photos that clearly show the damage.  E-mail them with a clear description to info@arty-shock.nl and we will contact you as soon as we can and see to it that your Arty-Shock is replaced.